What is HELAÜLOOM?
HELAÜLOOM is a living legacy platform. You organise your financial life, documents, wishes, and personal story while you are here. When the time comes, the people you love receive clarity, not chaos.
FAQ
Questions answered
Everything you might wonder before you begin. If something is not here, we are always listening.
The Basics
How is this different from a password manager?
A password manager stores logins. HELAÜLOOM holds your whole life in context: who to call, what you own, what you wished for, and who you were. It is built for the moment your family needs answers, not just credentials.
Do I need to be unwell or elderly to use it?
No. HELAÜLOOM is for anyone who loves someone. Most members build their vault quietly, at their own pace, long before anything urgent happens.
Can couples use one vault together?
Yes. Helaüloom for Couples offers one shared vault with dual ownership, so you build together and stay aligned.
Your Vault
What goes inside my vault?
Seven pillars: Financials, Assets, The Vault for credentials, Documents, Wishes, My Story, and the Legacy Vault for knowledge, recipes, trade secrets, and what you built. You add what matters. A Completion Score gently shows what is still missing.
Who can see my vault while I am alive?
You decide. Nominees you trust can have transparency while you guide them. Everyone else sees nothing until you choose otherwise.
Can I export everything?
Yes. Your data is yours. Export your full vault anytime. We organise. You decide.
What if I stop paying?
Your vault remains readable. Paid features may pause, but we will never hold your information hostage. The Remember tier is free forever for a Remembrance Page and basic vault.
Nominees & Access
What is a nominee?
Someone you trust now. You nominate 3 to 5 people. Any two must confirm before your vault unlocks for those who receive after.
When does my family get access?
After nominee confirmations and a 72 hour grace period. If you log in during that window, access is cancelled. You stay in control until the right moment.
What if someone tries to unlock my vault fraudulently?
No one unlocks alone. A silent distress PIN can lock access and alert your emergency contact. Every attempt is logged and notified.
Can I change nominees later?
Yes. Update nominees, permissions, and messages whenever you wish. Your vault should reflect your life as it changes.
Security & Privacy
Is my data encrypted?
Vault content is encrypted in transit and at rest. Sensitive entries can use client-side encryption before upload. We protect your data with access controls, two-factor authentication, and audit logging.
Will you sell my information?
Never. Your data is encrypted and yours alone. That is our word.
What happens if HELAÜLOOM shuts down?
Your family will not be stranded. Export paths, continuity planning, and an endowment fund on Perpetual tiers exist so your legacy outlives any single company.
The Remembrance Page
What is the Remembrance Page?
When your vault unlocks, a public page goes live. Beautiful and warm. Built from your own words, photographs, and story, not written by a grieving family in their hardest week.
What can visitors leave on the page?
Memories, virtual flowers, candles, voice notes, photographs, and gifts. Everything is moderated by your family before it appears.
Who controls the Remembrance Page?
Your family. They approve every message and photo. They can make the page private, invite only, or close it at any time.
Pricing
Is there a free plan?
Yes. Remember is free forever. It includes a Remembrance Page when their vault unlocks, up to 50 visitor memories, virtual candles, one video message, and a basic vault.
What is the difference between the paid tiers?
Remembrance ($9/mo) adds time capsules and a full vault. Legacy ($19/mo) adds in-house counsel, attorney sharing, and Living Legacy Guidance. Heirloom ($49/mo) adds children's vault, legacy letters, a physical heirloom card, white glove onboarding, and fiduciary support.
What is the Perpetual plan?
One payment of $2,500. Everything in Heirloom, permanently. White glove onboarding, a physical Heirloom Box, and a ring fenced endowment fund for long term continuity.
Can I upgrade or downgrade anytime?
Yes. Move between tiers as your life grows more complex. Many families upgrade when they see what an incomplete vault would mean for someone they love.
Can I get another free trial?
Each person receives one complimentary trial. Subscribe to restore access, or export your vault before deletion.
Legal & Documents
Does HELAÜLOOM replace a lawyer?
No. We organise and guide. HELAÜLOOM provides in-house legal counsel for document review and supports notarisation, but legal decisions remain yours, with warm plain-language guidance rather than legalese.
Can I store my will inside HELAÜLOOM?
Yes. Upload wills, trusts, and policies. Keep them versioned and current. Unverified and verified status is always visible, always honest.
Still wondering
We are here
Begin free today, or reach out when you are ready to talk.